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IT Service Continuity Management; A Complete Guide

IT Service Continuity Management; A Complete Guide

USD212.89
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IT Service Continuity Management: A Complete Guide



Course Overview

This comprehensive course is designed to equip participants with the knowledge and skills necessary to develop, implement, and maintain an effective IT Service Continuity Management (ITSCM) strategy. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Features

  • Interactive and engaging content
  • Comprehensive and up-to-date materials
  • Personalized learning experience
  • Practical and real-world applications
  • High-quality content developed by expert instructors
  • Certificate issued upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven discussions and support
  • Actionable insights and hands-on projects
  • Bite-sized lessons for easy learning
  • Lifetime access to course materials
  • Gamification and progress tracking features


Course Outline

Module 1: Introduction to IT Service Continuity Management

  • Defining IT Service Continuity Management
  • Understanding the importance of ITSCM
  • ITSCM and business continuity management
  • Benefits of implementing ITSCM

Module 2: IT Service Continuity Management Process

  • ITSCM process overview
  • Risk assessment and management
  • Business impact analysis (BIA)
  • Developing a business continuity strategy
  • Creating a disaster recovery plan

Module 3: IT Service Continuity Management Framework

  • ITSCM framework overview
  • ISO/IEC 20000 and ITSCM
  • COBIT and ITSCM
  • ITIL and ITSCM
  • Other ITSCM frameworks and standards

Module 4: IT Service Continuity Management Implementation

  • Implementing ITSCM in an organization
  • Developing an ITSCM plan
  • Creating an ITSCM team
  • Defining ITSCM roles and responsibilities
  • Establishing ITSCM metrics and reporting

Module 5: IT Service Continuity Management Maintenance and Review

  • Maintaining the ITSCM plan
  • Reviewing and updating the ITSCM plan
  • Conducting ITSCM audits and assessments
  • Continuously improving ITSCM

Module 6: IT Service Continuity Management Tools and Techniques

  • ITSCM tools and software
  • Business continuity management software
  • Disaster recovery planning tools
  • Risk assessment and management tools
  • Other ITSCM tools and techniques

Module 7: IT Service Continuity Management Best Practices

  • ITSCM best practices overview
  • Developing a business continuity culture
  • Creating a disaster recovery plan
  • Establishing ITSCM metrics and reporting
  • Continuously improving ITSCM

Module 8: IT Service Continuity Management Case Studies

  • Real-world ITSCM case studies
  • Lessons learned from ITSCM implementations
  • Best practices from ITSCM case studies

Module 9: IT Service Continuity Management Certification and Compliance

  • ITSCM certification overview
  • ISO/IEC 20000 certification
  • COBIT certification
  • ITIL certification
  • Other ITSCM certifications and compliance

Module 10: IT Service Continuity Management Future Directions

  • Future of ITSCM
  • Emerging trends in ITSCM
  • New technologies and ITSCM
  • Best practices for future-proofing ITSCM


Certificate Issuance

Upon completion of the course, participants will receive a certificate issued by The Art of Service, demonstrating their knowledge and understanding of IT Service Continuity Management.

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