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Who Controls the Marriage Between IT Change and Configuration?(Post)
Most people will recognize the value of change management and configuration management in supporting IT service delivery; however, these same people may not recognize the deep connection these process
What are the five main components of the ISO/IEC 20000 Standard?(Post)When you look at the ISO/IEC 20000 standard, you can see that it is split up in a number of modules:Service Delivery ProcessesControl ProcessesRelease ProcessesResolution ProcessesRelationship Process
Mystery Student - Module 3 Help Desk Analyst online training(Post)I am now at the difficult part of the course. This module discusses the core content of the course. It tackles the technical aspect of being a Help Desk Technician.Several concepts were discussed such
Do you have a course on ISO 55001?(Page) Do you have a course on ISO 14001?(Page) Mystery Student - Module 3 Help Desk Analyst online training [second attempt](Post)I have said before that this module is the technical part of the course. On the contrary, it is not technical at all. What I should have said was this is the most comprehensive topic of all the module
Cloud-Enabled BPM Platforms(Post)Cloud-Enabled BPM PlatformsOne of the most exciting features of cloud computing for businesses is the ability of some cloud services to execute business process management functions. These may includ
We are hiring!(Post)We are looking for:National Business Development Manager for IT Training and Certification Sales - First Year OTE $100KAbout the JobThe CompanyEstablished in global e-Learning for over 12 years The Ar
What are Service Offerings and Agreements? (SOA)(Post)If you're just discovering ITIL, you might have come across an interesting area of it called 'Service Offerings and Agreements', or SOA for short (not to be confused with 'service-oriented architectur
Procurement and sourcing(Page)On this pageWhat does end-to-end procurement cover?What is the difference between direct and indirect procurement?
The Pitfalls of ISO/IEC 27001 and ISO/IEC 27002 Standards Implementation(Post)The Pitfalls of ISO/IEC 27001 and ISO/IEC 27002 Standards ImplementationThe ISO/IEC 27000 series is a growing set International Standards formulated and approved by the International Organization for
ITSM: how to verify which Business Rules needed as ITSM Interface(Post)About ITSM: Benefits the ITSM toolkit has for you with this ITSM specific Use Case:Meet Gary Vanderstar, Service and Support Manager in Computer Hardware, Houston.He is re