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What can go wrong in Cloud Computing?A closer look at some potential unexpected (though uncommon) problems Cloud computing has enjoyed what some might even call a 'meteoric rise' to popularity in rece

About Component Capacity Management: Advantages the Component Capacity Management toolkit has for you with this Component Capacity Management specific Use Case:Meet Lucas

About Agile software development: Benefits the Agile software development toolkit has for you with this Agile software development specific Use Case:Meet Jaime Capps, Acti

About Emergency Change Advisory Board: Benefits the Emergency Change Advisory Board toolkit has for you with this Emergency Change Advisory Board specific Use Case:Meet Je

Cloud Service IntegrationCloud service Integration is unique in that it is both a problem, and a solution. The problem scenario: An IT department is faced with the reality that they must integrate ne

Sure, we're still living in a world that's largely controlled by what many might call 'old school' technologies; like the personal computer and grid-based networking, for instance.But we're slowly see

ISO/IEC 20000 is an independent standard for IT Service Management. The standard is used by IT organisations to check the compliancy of their processes against the world's best practices. The ISO/IEC

If you're just discovering ITIL, you might have come across an interesting area of it called 'Service Offerings and Agreements', or SOA for short (not to be confused with 'service-oriented architectur

Mobile Internet Devices and Secure Guest Access (SGA & MID)The emergence of Mobile Internet Devices (MID) has generated a lot of interest in the consumer market. They are essentially devices that fus

Looking back at my experience in this course, I could say that I have taken full advantage of what it offered. From the slide presentations to the Kit book up to the wonderful support system of the si