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Cloud Service Integration(Post)
Cloud Service IntegrationCloud service Integration is unique in that it is both a problem, and a solution. The problem scenario: An IT department is faced with the reality that they must integrate ne
About Us(Page)About The Art of Service We help professionals stay relevant, credible, and employable in a world that is changing faster than most organisations can keep up. The Art of Service designs and delivers
SOA Security (and Governance)(Post)SOA Security (and Governance)Big Issues facing tech-savvy businesses At the heart of any operation involving (or rather, relying on) SOA (service oriented architecture) technology, security is an over
Cloud service Integration is unique in that it is both a problem, and a solution. (Post)Cloud Service IntegrationCloud service Integration is unique in that it is both a problem, and a solution. The problem scenario: An IT department is faced with the reality that they must integrate ne
What is ISO/IEC 20000?(Post)ISO/IEC 20000 is the global formal standard for Service Management in the IT industry. The ISO/IEC 20000 standard offers the minimum requirements around best practices in IT Service Management. Comply
Which exam institutes are available for ISO/IEC 20000 exams?(Post)ISO/IEC 20000 is an independent standard for IT Service Management. The standard is used by IT organisations to check the compliancy of their processes against the world's best practices. The ISO/IEC
I am new to the IT industry, should I get my ISO 9001 or ISO 20000 certificate?(Post)Starting out in the IT industry can sometimes be a bit daunting. It is an industry that is riddled with jargon, acronyms and different meanings for normal words.Even when you have formal IT training o
Mystery Student - Module 3 Help Desk Analyst online training [second attempt](Post)I have said before that this module is the technical part of the course. On the contrary, it is not technical at all. What I should have said was this is the most comprehensive topic of all the module
Elasticity - it is what Makes Cloud Computing Unique (as well as powerful)(Post)ElasticityIt's what Makes Cloud Computing Unique (as well as powerful) Of all the attributes possessed by cloud computing in general, the most important is certainly its elasticity. But, just what is
Problem Management: how to survey and how to gain Access to Competitive Problem Management Services(Post)About Problem Management: Advantages the Problem Management toolkit has for you with this Problem Management specific Use Case:Meet Ricky Bickham, Sr. Training Manager - G
'Virtualization' and the emerging cloud-based operating systems(Post)At first glance most assume that virtualization and cloud computing are the same entity, this is only partially correct. Cloud computing is only possible through the use of virtualization, but not th
Enterprise Portals as a Service(Post)Enterprise Portals as a ServiceAs cloud computing continues to grow (in terms of the scope of services that it is capable of deploying), one intriguing offering that many cloud service providers are b