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The Art of Service Certified Professional
    More businesses opting for their own private cloud computing networks(Post)

    Explore the benefits of owning a private cloud computing networkGiven that fact that cloud computing is so effective on the consumer market (music streaming services, for example) it only follows logi

    What are Lobots?(Post)

    In the world of cloud computing, Lobots are your go-to guys. They are the physical entities that communicate between the network and your virtual machine. They are essentially devices that both iden

    More city governments turning to Cloud Computing(Post)

    A closer look at why governmental organizations are setting up their own cloud networksMost city government budgets have been bloated and out of control in recent years, especially where technology is

    The nuts and bolts of Cloud Computing(Post)

    It's going to change the way we do things, but just how much will change?A world without the need for hard drives is where cloud computing is pushing us. While many of us tech junkies are eager to ju

    What do your customers expect when you offer Cloud Computing Services?(Post)

    There are various considerations to take into account when establishing your own cloud computing service; the most important is arguably meeting customer expectations. As with any business, your pri

    Cloud Computing and Security(Post)

    Every great leap in technological development is usually accompanied by a host of mild to possibly severe risks. As time rolls on and additional developments are integrated, the risks and security co

    What is the content of ISO/IEC 20000 part 3:2009?(Post)

    Service providers who wish to implement an Service Management System (SMS) that is based on ISO/IEC 20000-1 are required to define the scope of their SMS.Most service providers are generally dependent

    What are the five main components of the ISO/IEC 20000 Standard?(Post)

    When you look at the ISO/IEC 20000 standard, you can see that it is split up in a number of modules:Service Delivery ProcessesControl ProcessesRelease ProcessesResolution ProcessesRelationship Process

    What is included in the ISO/IEC 20000 Foundation exam?(Post)

    While you are going through the ISO/IEC 20000 Foundation course you may start to wonder what is included in the ISO/IEC 20000 Foundation exam? A quick look at the ISO/IEC 20000 Foundation syllabus giv

    Which exam institutes are available for ISO/IEC 20000 exams?(Post)

    ISO/IEC 20000 is an independent standard for IT Service Management. The standard is used by IT organisations to check the compliancy of their processes against the world's best practices. The ISO/IEC

    What is ISO/IEC 20000?(Post)

    ISO/IEC 20000 is the global formal standard for Service Management in the IT industry. The ISO/IEC 20000 standard offers the minimum requirements around best practices in IT Service Management. Comply

    I am new to the IT industry, should I get my ISO 9001 or ISO 20000 certificate?(Post)

    Starting out in the IT industry can sometimes be a bit daunting. It is an industry that is riddled with jargon, acronyms and different meanings for normal words.Even when you have formal IT training o

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