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Looking back at my experience in this course, I could say that I have taken full advantage of what it offered. From the slide presentations to the Kit book up to the wonderful support system of the si … read more

Without comprehensive discussions on the different technical knowledge that a Help Desk Technician should have, this module was easy to decipher. It dwelled mainly on the basic descriptions of several … read more

I have said before that this module is the technical part of the course. On the contrary, it is not technical at all. What I should have said was this is the most comprehensive topic of all the module … read more

I am now at the difficult part of the course. This module discusses the core content of the course. It tackles the technical aspect of being a Help Desk Technician.Several concepts were discussed such … read more

This is the start of my formal training to becoming a Help Desk Technician. The first few topics of the module is fairly easy to understand, as it mostly deals with topics that address one's common se … read more