-
Mystery Student - Module 4 of Help Desk analyst online training(Post)
Without comprehensive discussions on the different technical knowledge that a Help Desk Technician should have, this module was easy to decipher. It dwelled mainly on the basic descriptions of several
Mystery Student - Module 3 Help Desk Analyst online training [second attempt](Post)I have said before that this module is the technical part of the course. On the contrary, it is not technical at all. What I should have said was this is the most comprehensive topic of all the module
Mystery Student - Module 3 Help Desk Analyst online training(Post)I am now at the difficult part of the course. This module discusses the core content of the course. It tackles the technical aspect of being a Help Desk Technician.Several concepts were discussed such
Mystery Student - Customer Service Principles [Help desk Analyst online training](Post)This is the start of my formal training to becoming a Help Desk Technician. The first few topics of the module is fairly easy to understand, as it mostly deals with topics that address one's common se
Mystery Student - Module two of the Help Desk Analyst online training(Post)What did I learn in this module?The position of a Help Desk Technician is already the second-in -line in the hierarchy of service providers. This means that the situation has already been assessed by
Mystery Student - Introduction to the Help Desk Analyst online training(Post)Being anxious to start my course, I went through the first module, which is Introduction to the course, very quickly. I was about to start on the next module when I realized that I as I have 3 months
Mystery student - experiencing the Help Desk Analyst online training(Post)It has been a very long time since I have stepped foot in a school.The mere thought of going through the experience again is very scary, especially for somebody like me, who have been domesticated so
What is BPM and how does it relate to SOA?(Post)Business Process Management What is BPM and how does it relate to SOA? Running a business in the modern world requires the assistance of machines, software that's literally on-call 24/7 and designed t
Enterprise Service Bus Integration(Post)Enterprise Service Bus IntegrationSure, there are plenty of systems, applications and available infrastructures out there to help businesses interface with customers and / or provide them with online
SOA Testing Needed to Retain Performance and Reliability Standards(Post)SOA Testing Needed to Retain Performance & Reliability StandardsA look at some of the problems surrounding performance testing in SOAWhile it may be impossible to get everyone one the same page concer
SOA: (Best) Practices (and Standards)(Post)SOA: (Best) Practices (& Standards)With any complex system, there is often a series of practices and/or standards that can be enacted that not only ensure continued functionality, but also a much high
SOA infrastructure (for the Cloud) vs. traditional IT architecture(Post)SOA infrastructure (for the Cloud) vs. traditional IT architectureThere's a great problem emerging from the incompatibility between traditional IT infrastructures and the newest tools that are being o